Connect. Create. Inspire.
0203 712 9485, 0781 025 4270
CLIENT REVIEWS
Experts Who Deliver
Excerpts from CQC Report:
"A person using the service told us they were happy with the service provided and staff were caring. They told us, Both (care staff) are pretty good. One of them is excellent."
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Please visit the Care Quality Commission Website at www.cqc.org.uk to see the distinctive competence of our care workers.
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"Firstly Ms J would like to say what an asset S is to your service; she has all the amazing qualities needed as a carer and to build a great relationship with Ms J"
STAFF
Salim Khan,the registered manager, is a prolific trainer who has been engaged in training and development of human resource in Health & Care for long long years spanning over three decades in Asia and the UK. He has worked with World Bank, UNDP and DFID/HLSP training consultants in Asia.
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​Care workers (CWs) will be supported to gain the care certificate level 2 as well as other training appropriate to the needs of the SUs they are supporting. The focus of our training is to enhance the skills of the staff and motivate them to perform to the best of their abilities. We aim to use these skills to benefit SUs and ensure that they have an enhanced quality of life as well as positive experience of care in a safe environment.
Using registered manager's skill and experience, we have devised an effective, person-centered care pathway to support service users. The care plans follow the SMART model setting goals which are specific, measurable, appropriate, reliable and time bound. In reviews, it is easy to identify progress and setbacks. Changes can be measurable as they are visible.
Innovation: The whole workforce of SCL, frontline CWs, office staff and managers are focused on meeting the needs of SUs and supporting their informal carers. We use new ideas whenever we can to ensure that we support people to the best of our abilities.
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Continuous improvement: When we receive feedback from the use of quality monitoring tools we use, we spend time as a management team to understand the information and action plan how we can make changes to improve.
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We have a safeguarding lead within SCL who supports the wider staff team to understand and respond to safeguarding. Their role complements the training we provide. Our safeguarding lead also ensures that we record and report all incidents correctly and provide a single point of contact for Commissioners and other professionals involved in any incidents relating to service users that we are providing a service to.